Our Policy on Returns, Exchanges & Refunds
At Rubber Stuff, customer satisfaction is important to us. While many of our products are custom cut to order, we aim to be fair and flexible wherever possible.
Returns:
• You may request a return within 14 days of receiving your order. If more than 14 days have passed, we may be unable to offer a full refund.
• Products eligible for return must be unused, in their original condition.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a faulty item.
Exceptions:
We understand that situations vary, and we will always do our best to offer a suitable resolution if you’re not completely satisfied with your purchase. However, please note the following:
Many of our products are manufactured to order. As such, we may not be able to accept returns or issue refunds where:
• The incorrect product was ordered
• The item is unsuitable for its intended application
Exchanges:
We don’t typically offer exchanges. Please arrange a return with us and then place a new order.
Contact Us:
If you believe your order qualifies for a return or refund, please contact our team. Be sure to include your order number and a brief explanation of the issue.
We’ll review your request and respond promptly with the next steps.
Email: contact@rubber-stuff.co.uk.